Privacy Policy

Effective Date: August 4, 2025

Smoky Mountain Stays LLC

23 Bennett St, Bryson City, NC 28713

Smoky Mountain Stays LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

Fill out a contact form (e.g., name, email address, optional phone number)

Make a reservation through our website (e.g., payment information, booking details)

We may also collect information automatically through cookies and similar technologies for analytical and marketing purposes.

2. Use of Information

We use the collected information for the following purposes:

To manage reservations and provide customer support

To process payments through our third-party payment processor

To send booking confirmations, reminders, and updates via email or SMS

For future marketing communications about our services, promotions, or updates

3. Disclosure of Information

We may share your information with:

Our third-party payment processor solely for processing payments

OwnerRez reservation software to facilitate booking and guest communication

Service providers that assist us with business operations, including marketing and analytics

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., Google Analytics, Facebook Pixel) to enhance your browsing experience and to analyze website traffic and usage patterns. You may adjust your browser settings to refuse or delete cookies; however, this may affect your ability to use some features of our website.

5. SMS and A2P Messaging Compliance

By providing your phone number, you consent to receive text messages related to your reservation or inquiries. These messages may include booking confirmations, reminders, and promotional offers. Message and data rates may apply. You may opt out at any time by replying STOP to any message.

We comply with all applicable laws and telecommunications guidelines, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging principles.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights and Choices

You may:

Request access to or correction of your personal information

Opt out of receiving marketing emails by following the unsubscribe link in our communications

Withdraw your consent to receive SMS by replying STOP

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Smoky Mountain Stays LLC

23 Bennett St, Bryson City, NC 28713

(828) 513-0767