Terms & Conditions

Terms and Conditions

Introduction & Acceptance of Terms

Welcome to Smoky Mountain Stays ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website located at [https://smokymountainstays.com](https://smokymountainstays.com) ("Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website.

Definitions

* "Guest" refers to any individual who makes a reservation or uses the services provided on our Website.

* "Property" refers to the vacation or cabin rental listed on the Website.

* "Reservation" means a confirmed booking of a Property by a Guest through the Website.

Description of Services

Smoky Mountain Stays is a platform that facilitates the reservation of vacation and cabin rentals in the Smoky Mountain region. We provide information on available properties, amenities, and booking options. Each Property is individually owned and may have its own rules and policies outlined in a separate rental agreement.

Payment Terms

All reservations must be paid in advance in accordance with the booking process on the Website. Your payment secures the reservation of the Property for the specified dates.

Delivery & Access

Upon successful payment and confirmation, Guests will receive access instructions and further details necessary for check-in. This information may include lock codes, contact information for on-site assistance, and specific Property rules.

User Responsibilities

Guests agree to:

* Provide accurate and complete information during the reservation process.

* Abide by all rules, regulations, and rental agreements associated with the Property.

* Use the Property for lawful and personal vacation purposes only.

Termination

We reserve the right to cancel reservations or deny access to the Website at our sole discretion if there is a breach of these Terms or if fraudulent or inappropriate activity is suspected.

Disclaimers & Limitation of Liability

All Properties are offered "as-is" and "as-available." We make no warranties or representations regarding the condition, safety, or suitability of any Property. To the maximum extent permitted by law, Smoky Mountain Stays disclaims all liability for any direct, indirect, incidental, or consequential damages arising out of your use of the Website or stay at any Property.

Privacy Policy Reference

Your use of the Website is also governed by our Privacy Policy, which is available at [https://smokymountainstays.com/privacy](https://smokymountainstays.com/privacy).

Governing Law & Jurisdiction

These Terms are governed by the laws of the State of North Carolina, USA. Any disputes arising from or related to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts located in North Carolina.

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Website constitutes acceptance of the revised Terms.

Contact Information

If you have any questions about these Terms, please contact us at: [[email protected]](mailto:[email protected])

To process payments through our third-party payment processor

To send booking confirmations, reminders, and updates via email or SMS

For future marketing communications about our services, promotions, or updates

3. Disclosure of Information

We may share your information with:

Our third-party payment processor solely for processing payments

OwnerRez reservation software to facilitate booking and guest communication

Service providers that assist us with business operations, including marketing and analytics

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., Google Analytics, Facebook Pixel) to enhance your browsing experience and to analyze website traffic and usage patterns. You may adjust your browser settings to refuse or delete cookies; however, this may affect your ability to use some features of our website.

5. SMS and A2P Messaging Compliance

By providing your phone number, you consent to receive text messages related to your reservation or inquiries. These messages may include booking confirmations, reminders, and promotional offers. Message and data rates may apply. You may opt out at any time by replying STOP to any message.

We comply with all applicable laws and telecommunications guidelines, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging principles.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights and Choices

You may:

Request access to or correction of your personal information

Opt out of receiving marketing emails by following the unsubscribe link in our communications

Withdraw your consent to receive SMS by replying STOP

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Smoky Mountain Stays LLC

23 Bennett St, Bryson City, NC 28713

(828) 513-0767